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Manaaki

For resorts

One stay, many services — one system underneath.

A resort stay is a room plus a dozen services — dining, room service, spa, laundry, activities. Manaaki puts every one of them on the same folio, from the same system, so the guest signs once and the owner reads one number.

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  1. Booking
  2. Arrival
  3. Check-in
  4. Stay
  5. Room Service
  6. Folio
  7. Checkout
  8. Housekeeping

Today

What breaks when the property runs on separate systems

  • Each service keeps its own chits; the folio is assembled by hand at checkout.
  • The restaurant and the room are on different systems and different days.
  • Room service means a phone call to reception and a walk to the kitchen.
  • Nobody knows which cottages are actually ready until someone walks over.

With Manaaki

What changes — all of it shipped

Any service becomes a folio charge

Spa, laundry, transport, activities — stay services post straight to the folio, priced from your own catalogue.

Restaurant and room service on one kitchen queue

Table QR and room QR orders share the same tickets, labelled with where the food goes, and charge to the room.

Groups on a master folio

A wedding party or a corporate offsite shares a master folio with routing rules, and each room still settles its own extras.

Housekeeping across the property

Task sheets from departures and stayovers, blocks for maintenance, and a room status the desk sees live.

Deposits and advance receipts

Take a deposit at booking, apply it at checkout, refund what remains — all on the folio, all documented.

One night audit for everything

Room nights, dining, services and receivables close on the same business date.

Hotel operations

A front desk that already knows.

From reservation to night audit, the whole stay runs on one calm system — this is a full Hotel PMS, not a bolt-on.

  1. Booking
  2. Arrival
  3. Check-in
  4. Stay
  5. Room Service
  6. Folio
  7. Checkout
  8. Housekeeping
01

Before arrival

The stay is shaped before the guest reaches the door.

  • Reservations
  • Direct online booking
  • Group bookings
  • Tape chart
  • Rate plans
  • Rate calendar & restrictions
  • Corporate & agent rates
  • Booking quote with GST
  • Deposits
02

At the desk

Arrivals move fast because everything is already known.

  • Arrivals
  • Check-in
  • Guest ID, encrypted
  • Room upgrades
  • Late arrival
  • No-show & cancellation
03

During the stay

Service keeps flowing — and every charge lands on the folio.

  • Stay services
  • Room service via QR
  • Wake-up calls
  • Complimentary & house use
  • Housekeeping
  • Room status
04

Departure

Checkout is a settlement, not a scramble.

  • Departures
  • Folio settlement
  • Checkout
  • Night audit
  • Business day close
  • Manager report
  • Guest trial balance

Guests book online on your own property page, commission-free, and the reservation lands on the tape chart. OTA and phone bookings are entered at the desk today, with a live quote; an OTA channel manager is on the roadmap.

The platform

Built from these parts of Manaaki

Front Desk

Arrivals, stays and departures on one calm cockpit.

Explore Front Desk

Housekeeping

Room status that's actually true — cleaned, inspected, ready.

Explore Housekeeping

POS

Take every order fast — tables, takeaway, delivery, phone.

Explore POS

Billing & Folios

GST-correct bills and folios that always reconcile.

Explore Billing & Folios

Inventory

Stock depletes with every sale. Reorder before you run out.

Explore Inventory

FAQ

Questions owners ask

Can I run more than one restaurant or bar?

Multiple kitchens and stations are supported on one property, and every outlet's bills can charge to a room. Separate properties (a second resort) are a roadmap item.

Does Manaaki handle OTA bookings?

OTA bookings are entered at the desk today; a channel manager is on the roadmap. Direct online booking on your own property page is live and commission-free.

What about the spa, boats or activities?

They are stay services: define them once with a price and tax, and any staff member with the permission can post one to a folio.

What hardware is needed?

A browser at the desk, Android phones for service staff, Bluetooth printers where you want paper. No server on site.

On the roadmap for resorts: OTA channel manager · Multi-property groups. Full roadmap

See it run your property.

A 30-minute walkthrough tailored to how you operate, or start the trial and set up your property today.

Book a DemoStart 14-day trial

14-day free trial · no card needed