Terms of Service

1. The service

Manaaki is a cloud-hosted hospitality platform: a hotel property management system and a restaurant point of sale, with related applications for staff and guests. Manaaki Solutions ("we") provides it to the business that subscribes ("you", "the property"). By creating an account or using the platform you agree to these terms on behalf of that business.

2. Accounts and users

• The person who creates the account must be authorised to bind the business.
• You are responsible for the people you add as staff, the roles you give them, and what they do with those roles.
• Keep sign-in codes, PINs and provisioned devices secure. Tell us promptly if you believe an account or device is compromised.

3. Trial

New properties receive a 14-day trial of the full platform without a payment card. When the trial ends, the property continues on a paid subscription if you choose one; otherwise it moves through a short grace period and is then suspended. Suspension pauses new activity; it never deletes your data, and you can always take your data with you.

4. Subscription and payment

• Subscriptions are per property, billed monthly or annually as shown on the Pricing page at the time you subscribe.
• Every payment is invoiced with GST at the prevailing rate; invoices are available in the Hub.
• The price you subscribe at is the price you keep for that subscription term. Any change is told to you before your next renewal and never applied mid-term.
• Payments are due at the start of each term. If a payment is missed the property enters a grace period, during which service continues and some back-office changes are paused, before suspension.
• Fees are non-refundable except where the law says otherwise or we have agreed in writing.

5. Your data

• Everything your property records in Manaaki — guests, bookings, bills, folios, staff, inventory — belongs to your business.
• We process it only to provide the service, as described in the Privacy Policy, and we do not sell it.
• You may take your data with you in every commercial state, including grace and suspension.
• You are responsible for collecting guest and staff data lawfully and for what you record.

6. Acceptable use

Use Manaaki for running your hospitality business. Do not attempt to access another property's data, interfere with the service, reverse engineer it, or use it to break the law. We may suspend access that threatens the service or other properties, and we will tell you why.

7. Availability and support

We run the platform with care and aim for it to be available at all times, but we do not promise uninterrupted service. Manaaki is cloud-hosted and needs a working internet connection at the property. We announce planned maintenance in advance where we can. Support is provided by email and, where offered, WhatsApp; the Support page has the current channels.

8. Changes to the service

We improve Manaaki continuously and product updates are included in every subscription. We will not remove a capability your property relies on without notice and a reasonable path forward.

9. Ending the agreement

You can stop at the end of any subscription term. We can end the agreement for a serious breach of these terms, with notice. In either case you may take your data, and we delete our copy after a reasonable handover period unless the law requires us to keep it.

10. Liability

To the extent the law allows, our total liability for any claim connected with the service is limited to the subscription fees you paid in the twelve months before the claim. We are not liable for indirect loss, including lost profits, or for loss caused by things outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law.

11. Law and disputes

These terms are governed by the laws of India. We will try to resolve any dispute directly with you first; failing that, the courts in Manaaki Solutions's registered jurisdiction in India have exclusive jurisdiction.

12. Contact

Manaaki Solutions, India. hello@manaaki.in